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Professional Knowledge
FAQ
GAME CHAT, INVITES & FACEBOOK
Why can't I see the In-Game Chat?
If you can't see the in-game chat it means you filled in "below 16 years of age" when starting Castle Cats! The reason for that is that because of GDPR laws in Europe, In-Game chat is disabled for players below 16 years of age, amongst other things!.
1) Aattach a copy of your ID, your parents ID and a written consent from your parent stating that you (the player) are allowed to use these features in Castle Cats.
None of the information provided will be shared and will only be used for this purpose! :3
How do I chat with other players in-game?
Tap the Chat Bubble icon (located in the Main Menu / Guild Hall, at the bottom left corner) and Log In with Facebook to be able to Chat with other players in-game! :3
How do I log in with Facebook?
You can log in with Facebook in 2 places! :3
Is my progress saved if I'm connected to Facebook?
I don’t have Facebook/friends. Can I recruit Minty anyway?
No :(
How do I invite my friends from Facebook?
Easy! Go to the Social Menu (located in the bottom left corner) > tap the 3 dots Button in the Main Menu / Guild Hall > tap the "Invite" Button at the top! :3
I’m inviting friends from Facebook but they don’t show?
Make sure they have finished the Tutorial and are connected to Facebook In-Game! Then they will count towards your Minty Heart Progress :3
Why can't I login to Facebook and/or get Minty Heart?
1) Aattach a copy of your ID, your parents ID and a written consent from your parent stating that you (the player) are allowed to use these features in Castle Cats.
None of the information provided will be shared and will only be used for this purpose! :3
TUTORIAL
How do I get new Cats?
You can get new Cats by buying them in the Shop from Common, Rare or Mythic Boxes, collecting them from the Calendar or Crafting Eggs in the Alchemy Station. You can also get new Cats by receiving Tickets and using said Tickets in the Shop! :3
The quest tells me I need 4 cats, but I only have 3 slots?
The quest needs 4 skills! It means that you will have to evolve 1 cat to unlock their second skill to be able to continue the quest! :3
I need two skills, but the game only let me send one cat on the mission! Is that a bug?
What are Tickets?
Tickets are used for recruiting Cats for free! Green Tickets are of recruiting Common Cats, Blue Tickets are for Recruiting Rare Cats and Orange Tickets are for recruiting Mythic Cats.
How do I get Tickets?
You can receive Tickets as Rewards from Quests, from Leveling Up your Guild or from the Calendar.
Can I sell Cats I don’t want?
How do I Dismiss a Cat?
You can Dismiss a Cat in the Fortress Menu by choosing the Cat you want to Dismiss, tapping Dismiss and then confirming your choice to Dismiss said Cat in two steps.
Can I get my Dismissed Cat back?
No :c
How do I access the Fortress Menu?
How do I decide which Cats are shown in my Guild?
You can decide which Cats are shown in your Guild by Activating them in the Fortress Menu. If all Activated Cats are on Quests random Inactive Cats will be displayed in your Guild.
How do I Activate or Inactivate Cats?
You can Activate Cats in the Fortress Menu (access it by tapping the Castle to the left of your Main Menu / Guild Hall). Select the Cat you want to Activate or Deactivate and tap the arrow to move them from Active to Inactive. The amount of Active Cats you can have depends on the Upgrade Level of your Fortress.
How many Cats can I send on Quests?
You can only send your Active Cats on Quests.
How do I increase the number of Active Cats?
To increase the number of Active Cats in your Guild you have to Upgrade the Fortress. You can Upgrade the Fortress in the Shop Menu, but also by tapping the Hammer Icon in the upper right corner. Scroll until you find the Fortress and tap to Upgrade it! You can have a Maximum of 10 Active Cats.
What do Skills and Traits do?
Certain Skills enable you to do the Quests that require that specific Skill. Traits are passive powers that helps the Cats in different ways while doing Quests (e.g. more rewards, faster quest times etc).
I got a Cat but it’s Skills/Traits are grey. What does it mean?
This means that the Cat is not Evolved enough to acquire said Skills / Traits. You can unlock its Skills and Traits by Evolving them with Embers!
How do I unlock a Cats Skills and Traits?
How do I evolve Cats?
a. You can Evolve Cats in the Fortress Menu by choosing the Cat you want to Evolve and then tapping the Evolve Button (bottom right). All Cats have Four Evolve Stages and the cost for Evolving a Cat differs depending on the Cats Evolution Stage or Type (Common, Rare or Mythic).
How do I level up my Cats?
You can level up your Cats by sending them on Quests. Your Cats receive XP for every Quest they complete! :3
How do I level up my Low-Level Cats?
You can level up your Low-Level Cats by sending them on Quests. To get Low-Level Quests you have to Activate your Low-Level Cats then wait for the quests to Refresh. When the Quests Refresh you will get Low-Level Quests for your Cats
How do I level up my Guild?
You can level up your Guild by doing Quests. For every Quests your guild completes you receive XP as the Guild Leader!
How do I see how many Cats I have?
You can see all the Cats you have in The Fortress Menu.
How do I see how many Cats I have collected?
You can see all the Cats you have collected in your Catalog! You can access the Catalog by tapping the Book to the top left in your Main Menu / Guild Hall.
How do I access the Catalog?
You can access the Catalog by tapping the Book to the top left in your Main Menu / Guild Hall.
How do I change my Cats Outfits?
You can choose which outfit your chosen Cat is wearing in the Armory Menu. To choose between several Outfits, the Outfit needs to be unlocked first by Evolving your chosen Cat.
How do I access the Armory Menu?
You can access the Armory Menu by tapping the Sword and Shield Button to the top left in your Main Menu / Guild Hall.
How do I unlock Outfits for my Cats?
You can unlock Outfits for your Cats by Evolving them to the Max or purchasing new Outfits.
How do I Rename my Cats?
You can Rename a Cat in the Fortress Menu by choosing the Cat you want to Rename, tapping the Rename button (above the cat portrait) and typing in the preferred name.
How do I send my Cats on Quests?
How do I access the Quest Board Menu?
The Quest Board is located In the middle of your Main Menu / Guild Hall.
What's the difference between the "Normal" Quests and “Story Quests”?
Why can’t I go on Story Quests?
How do I enter a Battle?
When you start a Quest, a Battle Icon will appear on the Quest Card. In order to join the Battle, you need to tap the Battle Icon.
How do I fight in a Battle?
To fight in a Battle you need to tap on the Enemy that your Cats are fighting. Tapping the Enemy depletes your Tap Energy (displayed on the Bar at the top of the screen). You can also use the Cats Attack Skill to deal damage to the Enemy.
What is an Attack Skill?
All Cats have an Attack Skill displayed on the Bar at the bottom of the screen in the Battle Menu.
How do I use a Cats Skills?
What is Tap Energy?
Why does it say I'm out of Tap Energy?
There is limited Tap Energy. If you run out of Tap Energy you have to Refill it with an Energy Potion or by waiting for it to get Refilled on its own.
How do I refill my Tap Energy?
Can I upgrade my Tap Energy?
How do I upgrade the Quest Board?
What do Battle Items do?
Battle Items help your Cats finish the Quests faster in-battle.
How do I use Items in Battle?
How do I create Items to use for Battle?
What are Eggs?
How do I Craft Eggs?
What is the Alchemy Station?
How do I access the Alchemy Station?
You can access the Alchemy Station by tapping the Cauldron in the middle of your Main Menu / Guild Hall.
How do I use the Alchemy Sation?
The Alchemy Station has 4 different standard tabs. Everything, Battle Items, Guild Items and Eggs. To Craft an item, you need the Required Materials. If you have the Required Materials simply choose the Item/Egg/Ember that you want to create and tap the Craft Button on the right side of the menu.
How do I skip the waiting times in the Alchemy Station?
You can pay Gems to skip the waiting time in the Alchemy Station. The Gem Price depends on the time skipped.
What are Guild Items?
How do I use Guild Items?
How do I access the Inventory Menu?
What are Embers?
How do I use Embers?
How do I get Embers?
You can get Embers by doing Normal Quests that rewards Common or Rare Embers depending on which day of the week it is. You can also get Embers by gaining them as rewards from the Calendar, by Dismissing Cats and by buying them in the Shop. There's a better chance to get Embers on level 4 quests and higher.
Which days do Quests have a chance to Reward Embers?
Can I convert Common Embers for Rare Embers?
What is the Market?
How do I use the Market?
First choose which material you want to trade in on the left side. On the right chose what material you want to acquire. The slide in the middle decides the quantity of materials which will be gained / lost.
How do I skip the waiting times in The Market?
What are Materials used for?
How do I get Rare Materials (gold nugget, etc.)?
My materials are disappearing!
Materials are used to go on Quests which is why it may seem like they have disappeared.
What are Daily Quests?
Daily Quests are Special Quests that you can finish once/day that give high rewards and a Mystery Box, containing a random Reward.The Daily Quests reset at midnight 00.00 every day.
How do I complete Daily Quests?
I don’t get any more Gold from shaking cats. What happened?
How do I use the in-game Shop?
How do I get more Gold?
How do I acquire more Gems?
Why can’t I purchase from the store? Says unavailable?
This happens when you don’t have a proper connection to the Google / iOS. To resolve this problem, make sure you have a good Wi-fi connection. You can also restart the game or if this doesn't work you can restart your device.
How can I collect Event Materials during the event?
What are the Event Materials used for?
How do I obtain Kyle, Hood, Nessie etc.?
How do I get an achievement?
How does Reputations work?
You can earn Reputation Tokens from the respective guilds: The Mighty, The Whiskers and The Zenpaws! [Unlocks at Guild Level 20 or above!]
VIP, PURCHASES & SUBSCRIPTIONS
I can't connect to Amazon App Store?
How do I un-subscribe to a Subscription in Castle Cats?
On Android:
1) On your Android phone or tablet, open the Google Play Store .
2) Check if you're signed in to the correct Google Account.
3) Tap Menu Subscriptions.
4) Select the subscription you want to cancel.
5) Tap Cancel subscription.
6) Follow the instructions :3
On iOS:
1) Launch the Settings app.
2) Tap iTunes & App Store.
3) Tap on your Apple ID.
4) Tap View Apple ID when the pop up window appears.
5) Enter your Apple ID password or fingerprint ID when prompted.
6) Tap Subscriptions.
7) Tap the Subscription you want to cancel :3
I purchased ( x ) but I didn't get it!
Oh no! The Evil Pugomancer must have stolen it! :c
How do I get VIP Points?
VIP Points are received when making real money purchase in-game! :3
How do I activate VIP?
In the VIP menu (located to the right of your guild leader icon) you can buy a 1 week activation for 60 gems or 4 weeks activation for 200 gems! :3
SAVE FILE
I can't restore my progress?
In order to restore progress, Castle Cats must be connected to Google Cloud or iOS iCloud first! :3 You can connect your game by going to the Settings Menu (tap the Cogwheel located at the top right corner in Main Menu / Guild Hall) or in the Start Menu! Then you can restore your progress! :D
If I reinstall the game will it fix the bugs?
No! Reinstalling might result in your savefile disappearing and rarely fixes any bugs at all. Please contact us using the form below instead for assistance with any problems that you're having! We'd be glad to help! :3
Is my progress saved if I'm connected to Facebook?
For Android devices: you first need to make sure to be connected Google Cloud in-game. You can access it by going to the Settings Menu (tap the Cogwheel located at the top right corner in Main Menu / Guild Hall) or in the Start Menu. ]
If I delete Castle Cats will my progress be saved?
For Android devices: you first need to make sure to be connected Google Cloud in-game. You can access it by going to the Settings Menu (tap the Cogwheel located at the top right corner in Main Menu / Guild Hall) or in the Start Menu. ]
How do I transfer my Android game to another Android Device?
Step 1: Preparing for transfer
How do I transfer my iOS game to another iOS Device?
Step 1: Preparing for transfer
I can’t recover my save?
How do I transfer my Android game file to my iOS device (or vice versa)?
It's a bit tricky! To transfer your game from Android to iOS (or vice versa) you would first need to:
Is there a way to reset my account (progress)?
Yes! You can reset the account by removing all of your cache and data files from Castle Cats in your phone app settings! You should be able to find the Cache in Phone Settings > Installed Apps > Castle Cats > Cache
COMMON QUESTIONS
My game keeps lagging, freezing and/or crashing!
I would like to report a bug and/or a player! How?
The game keeps crashing randomly while watching ads!
So sorry about this! The first thing you can do (if you haven't already) is to:
If you're still experiencing issues, please contact Support directly using the form below! :3
Will ( x ) Monthly Promotion Outfit come back?
I have too many tokens and the game won't let me trade it in!
I missed a Daily Login Bonus progress! What now?
Don't worry! If you miss a day, week or month your progress will stay the same where you left off! :3
I got a duplicate Cat when opening a box? Why?
You can get duplicates in Castle Cats! If you do not want to keep your "Duplicat" you can chose to Dismiss it in the Fortress Menu for Embers, or use it to craft special eggs in Alchemy + much more! :D
I can't save my Guild Leader. It says "Permission Needed"?
This means that Castle Cats needs permission to save a photo on your device! To do this, please go to your device's App Settings > Find Castle Cats > Check the box called "Storage Permission". Now Castle Cats will have permission to save your photo onto your device! :D
What happens after I reach the maximum Player Level?
Impossible! As of now, there is no maximum level! :3
I can’t recover my save?
If I switch devices will my progress be saved automatically?
For Android devices: you first need to make sure to be connected Google Cloud in-game. You can access it by going to the Settings Menu (tap the Cogwheel located at the top right corner in Main Menu / Guild Hall) or in the Start Menu. ]
How do I transfer my Android game file to my iOS device (or vice versa)?
It's a bit tricky! To transfer your game from Android to iOS (or vice versa) you would first need to:
Is there a way to reset my account (progress)?
Yes! You can reset the account by removing all of your cache and data files from Castle Cats in your phone app settings! You should be able to find the Cache in Phone Settings > Installed Apps > Castle Cats > Cache
I purchased ( x ) but I didn't get it!
Oh no! The Evil Pugomancer must have stolen it! :c
Why can't I see the In-Game Chat?
If you can't see the in-game chat it means you filled in "below 16 years of age" when starting Castle Cats! The reason for that is that because of GDPR laws in Europe, In-Game chat is disabled for players below 16 years of age, amongst other things!.
1) Aattach a copy of your ID, your parents ID and a written consent from your parent stating that you (the player) are allowed to use these features in Castle Cats.
None of the information provided will be shared and will only be used for this purpose! :3
Why can't I login to Facebook and/or get Minty Heart?
1) Aattach a copy of your ID, your parents ID and a written consent from your parent stating that you (the player) are allowed to use these features in Castle Cats.
None of the information provided will be shared and will only be used for this purpose! :3
The quest tells me I need 4 cats, but I only have 3 slots?